Author: Anj
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Originally posted on Ghost as Weeknote, July 11: Human-Centered Governance and learning about city service processes. Work things So lucky I got to try this firsthand (Thank you, R., for the opportunity). The first third of my career was about understanding people. And, why they buy. The second third was around understanding people and how the…
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Originally written in December 2023, and posted on Notion. What do I even think of Service Design now? >8 years ago, my dream was to do service design. Then, I got to actually do it. I don’t think I was great at it, that time. I still love it, but I needed a lot of…
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Originally written in July 2024, and posted on Notion. As user experience practitioners working on B2B digital services, it’s easy to get lost in who we’re solving which problem for. You have internal stakeholders, internal users, customer buyer roles and multiple end-user types. In times of service upheaval (”transformation” is probably the more common word),…
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Originally posted on Ghost as Weeknote, August 8: Product Management focus areas, parent-life quests, and a mobility workout. Work things I’ve been functioning as a Product Manager, for a few months now. For those who have worked with me, they know I’ve floated between leading the User Experience function (as a sort of principal designer), and…
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Originally posted on Ghost as Weeknote, July 19: On international English, informational interviews, and a classroom-ful of death. Work things There’s a somewhat funny transition that a person goes through when learning “product thinking” or “product insights”. It’s that point when “Listen to users” morphs into “Yes, but, don’t just listen to users”. The more critical…
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Originally posted on Ghost as Weeknote, July 4: Ghost in the machine; A heat workshop on a cold morning. Work things The team I work for was one of the earliest AI startups in freight-technology. We mainly automate operations and accounting processes. Working with Expedock was what inspired me to actually go back to school and…
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This week was about reviewing how I handled multiple ongoing projects before. I don’t know if it’s mom-brain or aging, but I can’t seem to access memories of how I could keep track of up to 12 web development projects day-to-day, or orchestrate work across four build squads 😅 Based on my analysis, though, some…
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Fail the first one.
ao 